Refund & Return Policy

We want every PLAYVERO TV Box owner to be happy with their purchase. This page explains how refunds, returns and warranty support work in plain language.

Where your order is handled

Orders are processed on the official order page linked from this website. That seller's checkout terms govern your purchase, payment and delivery. The guidance below reflects the standard process — for the status of a specific order, contact us directly and we will help you resolve it.

Return window

If your PLAYVERO TV Box arrives damaged, defective or incorrect, you are entitled to a replacement or refund. Please contact us within 7 days of delivery with your order details and, if possible, photos or a short video of the issue so we can resolve it quickly.

Condition of returned items

• Include the console, remote, cables, adapter and original packaging where possible.
• Items should be returned in the condition you received them in. Ordinary wear from inspecting the product is fine.
• Keep your tracking number until your refund or replacement is confirmed.

Refund process

Once a return is received and checked, refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it can take several business days for the amount to appear on your statement. If a refund is delayed, send us the confirmation and we will chase it with the payment provider.

Warranty & after-sales support

Manufacturing defects that appear after normal use are covered by the product warranty provided by the seller. Contact us with a description of the fault and we will guide you through troubleshooting, repair or replacement options.

Need help with a return?

Do not worry about memorising the fine print — just message us first. Contact us by email, Telegram or WhatsApp (details below) and we will walk you through every step of your refund or replacement.